Terms of service

Age requirement

MYOFLEX appointments are only available to clients aged 18 or over. I do not provide treatment to anyone under 18.

Bookings

An appointment is confirmed when the booking process is completed successfully and the required £10 deposit has been paid. Appointment availability may depend on location, travel time and the information supplied during booking.

Mobile treatment location

You are responsible for providing an accurate treatment address. A suitable, safe space is needed for the appointment.

Parking and access

I carry a portable massage table and treatment equipment to every mobile appointment. You need to provide accurate parking and access information and, where reasonably possible, suitable legal parking close enough to the property for me to carry the equipment safely. If parking is permit-only, paid, restricted, some distance away, or there are stairs, lifts, gates or a difficult route into the property, please tell me during booking. If the parking or access information is materially different when I arrive and I cannot safely carry or set up the equipment, I may need to adapt, postpone or decline the appointment.

Clothing and treatment space

Because this is a mobile service, you need to provide a clean, safe and reasonably clear indoor area with enough room for me to set up my massage table and move safely around it. Please wear suitable, comfortable clothing that allows reasonable access to the area you want treated; shorts or flexible sportswear are often ideal. Underwear should remain on during treatment. You remain in control of your clothing and can decline to adjust or remove clothing at any time. If the treatment space is not safe or suitable, I may need to adapt, postpone or decline treatment.

Consultation and treatment suitability

You must complete the MYOFLEX consultation and consent form before treatment can begin. Sports massage is not a substitute for medical diagnosis or emergency medical care. You should provide accurate, relevant information that may affect whether treatment is appropriate and tell me if anything changes before your appointment. I may postpone, adapt or decline treatment if there is a reasonable concern about suitability or safety.

Prices and payment

The treatment price shown when booking is the price for the selected session. A £10 deposit is paid securely by card through Stripe at booking and deducted from the treatment total. The remaining balance can be paid by card through Stripe or in cash on the day.

Cancellations and rescheduling

The separate Cancellation & deposit policy forms part of these terms.

Client availability

If I travel to the agreed address and you are not available for the booked appointment, the deposit is retained.

Website availability

I aim to keep the booking service available and accurate, but technical interruptions can occur. If an obvious booking or payment error occurs, I may contact you to resolve it.